Our employees commit to the following core values:

Customer Commitment

• Seeks to truly understand customer expectations and needs through intelligent questioning and clarification
• Helps to align internal teams to ensure customer expectations are met
• Displays integrity and respect when interacting with the customer
• Establishes and builds lasting customer relationships
• Communicates effectively and always strives to keep customer informed
• Takes ownership of customer related concerns and problems and ensures their resolution
• Goes the extra mile to exceed customer expectations while still acting within agreed contractual boundaries
• Focuses on delivering real value add to customer not just achieving deliverables
• Suggests and adopts ideas to improve "customer service "

Teamwork

• Makes decisions that put the success of the company ahead of internal departments and personal gain
• Enables stronger company performance through working together
• Builds effective working relationships with colleagues in different functions or businesses in the company, that further the achievement of overall objectives
• Openly recognises and values the contribution of others
• Contributes knowledge by training or coaching others, and freely shares information and knowledge to make others successful
• Uses existing expertise in Deutz Dieselpower

Professional Excellence

• Takes pride in and accountability for own and team's work and conducts business in a professional manner
• Does everything possible to meet goals, while maintaining high quality standards of output within budgets and deadlines, and encourages others as part of the process
• Ensures that contribution and efforts are aligned to the company's goals and objectives
• Invests time and effort in self-development and growth in order to improve performance
• Shows respect for fellow colleagues by using appropriate language and tone, being punctual for meetings/conference calls and responding to messages and requests for information promptly
• Demonstrates high ethical standards

Partners

• Builds professional relationships with colleagues, partners and customers
• Treats colleagues, partners and customer with respect
• Demonstrates integrity, honesty and reliability towards colleagues, partners and customers

Proactively

• Takes the initiative by being proactive rather than reactive
• Actively encourages others to use initiative to improve performance
• Looks for and works at creative ways to solve problems
• Identifies new ways to work to improve performance